Skip to content
Returns and Exchanges
Our Commitment to You.
At softsunshine, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward 30-day return and exchange policy.
30-Day Happiness Guarantee
Eligible items may be returned or exchanged within 30 days of delivery.
To qualify, items must be:
· Unused, unwashed, and undamaged.
· In original packaging with all tags attached.
· Accompanied by proof of purchase (Order Number).
Responsibility and Fees
We believe in transparency regarding shipping costs and responsibilities.
softsunshine Covers Return Shipping When:
· You received a defective or damaged item.
· We sent the incorrect item (wrong size, color, or product).
· Process: Contact us first. We will provide a prepaid return label and cover all freight charges.
Customer Covers Return Shipping When:
· You ordered the wrong size or color.
· You simply changed your mind or no longer like the item.
· Process: You are responsible for the return shipping fee. The refund will include only the product price; original shipping fees are non-refundable.
Non-Returnable Items
The following items cannot be returned or exchanged:
· Free gifts or promotional items.
· Items that have been worn, washed, or altered.
How to Initiate a Return
Step 1: Contact Us
Before sending any item back, please email our support team at mailto:service@softsunshine.com with your Order Number and the reason for return. This ensures we can provide the correct return address and instructions.
Step 2: Pack Securely
Pack your items securely in their original packaging. Include all tags and accessories. We recommend using a trackable shipping service.
Step 3: Ship and Wait
Once we receive and inspect your return, we will notify you via email.
· Approved Refunds: Processed within 5 business days. The credit will be applied to your original payment method automatically.
· Exchanges: We will ship your new item within 3 business days of receiving the return.
Important Notes
· Address Accuracy: Please ensure your shipping address is correct at checkout. We are not liable for packages lost due to incomplete or inaccurate addresses provided by the customer.
· Shipping Address Changes: Once an order is packed or shipped, we cannot change the delivery address.
· Cash on Delivery: We do not accept returns sent via Cash on Delivery (COD). Such packages will be rejected.
Questions?
Our team is here to help. Reach out to us at mailto:service@softsunshine.com, and we will respond within 24 hours.